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A hip & unique kids shop!

Customer Service

How Can We Help?

We strive to make shopping at Sol Baby a fun, safe and smooth experience. It you encounter anything that is not deserving of your 5 star rating, please allow us the opportunity to make it right by emailing us or calling us at 310-318-3960 right away. We value your business and will do whatever we can to make your experience a positive one. Thank you for visiting Sol Baby!

SHIPPING INFORMATION

Most orders ship within 1-2 business days after we receive it. Orders are not processed on weekends or holidays. Sol Baby offers several USPS options for you to choose from based on shipping service and location. Purchases over $50 ship for free. Please allow 3-5 business days from the date your order was placed to receive your item(s), although most often you will receive it sooner.

We also offer in-store pickup for orders placed at no additional charge. If you need it overnight, please contact us for rates.

Please note that the Free Shipping offer only applies to orders shipped in the Continental U.S.

To place an order from outside the US, kindly email us at customerservice@sol-baby.com or call us at 310-318-3960. Tell us the items you want, your shipping address, and your credit card information. We will confirm your order, including shipping, within 24 hours and answer any questions you may have.

Order Total Shipping and Handling
$0 - $49.99 $5.00 Flat Rate
$50 + Free

Please note that the Free Shipping offer only applies to orders shipped in the Continental U.S.

To place an order from outside the US, kindly email us. You can also call us at 310-318-3960. Tell us the items you want, your shipping address, and your credit card information. We will confirm your order, including shipping, within 24 hours and answer any questions you may have.

YOUR PRIVACY & SECURITY

Sol Baby is committed to protecting your privacy and offering you a safe and secure shopping environment. We use the information we collect about you to process orders and to provide a more personalized shopping experience.

We do not sell or share your personal information with any third party. We use email to communicate with you about your orders. Only with your permission will we email you for any other reason - - e.g. to let you know about special promotions.

We know this is a privilege and not a right...we don't like getting unwanted junk email either. You have the option to decline or approve email communications from us at any time.

For added security, WE DO NOT STORE YOUR CREDIT CARD INFORMATION. You will need to enter your credit card information each time you order.

FREE GIFT WRAPPING

All of our packages come wrapped in bright tissue paper and colorful yarn! All holiday purchases from November 24th through December 19th totaling $75 or more can be gift wrapped in fun, holiday paper free of charge.
Please request this in the comments section at checkout.

Product Availability

We make every attempt to keep the inventory availability information on our site current and accurate. Since we do not buy large quantities of any one particular item—we’re not the Gap here—there may be a situation where an inventory error occurs and the item is no longer available. If an item you have ordered is not available for shipment, we will contact you immediately via the email address on your order. We apologize for the inconvenience. At that point you will be given the option of changing or canceling your order. If the item will be in stock again, you may also choose to accept a later delivery. Please be aware that adding an item to your shopping cart does not "hold" the items for you. Transactions are not considered final until the checkout process has been completed.

Tax

Purchases shipped to California state residents will be charged 8.25% sales tax.

Payment Options

We accept Visa, Mastercard, American Express and Paypal online or by phone. Please include a daytime telephone number in case there are questions regarding your order.

Phone In Orders

Placing an order through our shopping cart is as secure as ordering by phone, but we realize that sometimes you may have questions and want to speak to a real person. Please call us at 310-318-3960 between the hours of 10 am - 6 pm PST. If no one is available to assist you or if it is after hours, please leave a detailed message and we will return the call as soon as possible.

In Store Pick Up

Once ordered, your purchase will be checked against our inventory. As stated above, we make every attempt to keep the inventory availability information on our site current and accurate. Once you receive your confirmation e-mail from Sol Baby, your merchandise is reserved in your name and available for immediate pickup.

For your protection, only you or an authorized user of the credit card used to make the purchase may pick up your merchandise. To ensure convenience, you must bring the credit card used for the purchase, a valid photo ID, and a copy of the confirmation e-mail you received from us. Upon pick up, you will be asked for the following:

  • A copy of your confirmation e-mail from Sol Baby
  • Proper photo identification (e.g., a state-issued ID or driver's license)
  • The credit card used to make your purchase

Returns And Exchanges

We want to make sure you’re 100% satisfied! If you’re not happy with your purchase, it may be returned within 14 days of the date you received the order for a full refund. Kindly email us with the reason and item(s) you’ll be returning. For a complete refund, excluding shipping charges, item(s) must be unused, unwashed, tags attached, and in original saleable condition and packaging.

Please note that if you qualified for free shipping and you are returning that item, the credit amount you will receive back will be the price of the product(s) less the initial shipping charges. What does this mean? If you ordered a t-shirt for $36 and received free shipping and you are returning that item, your form of payment will be credited approximately $31.40, which would be the cost of the item less our initial shipping charge that we covered.

Gifts may be returned for a credit back to purchaser's credit card within 14 days of the date you received the order. We do not accept returns or exchanges on sale and/or clearance items.

Please include a copy of the original sales receipt and/or packing slip with your return, we will need this information to process your return or exchange.

We take great care in packaging your shipment, but occasionally items are damaged in transit or a flaw was overlooked before we shipped it. Should you receive an item that is flawed, please contact us immediately so that we may arrange for replacement and return shipping of damaged/flawed items.

Shipping Your Return

It is always best to send your package back in a method that is trackable or insured. We cannot be responsible for lost or damaged return packages. Returns and/or exchanges are processed within 5 days of the date we receive the item(s). A credit or shipment notification email will be sent to the email address on file at the time the credit or exchange is processed.

Returns should be sent to:
Sol Baby
Attn: Returns Dept.
124 Pier Ave.
Hermosa Beach, CA 90254

Canceling An Order

If you need to change or cancel your order, please email us right away. We process orders in 1-2 business days and every effort will be made to accommodate your request. You may also reach us by phone at 310-318-3960.